01How to ask for deletion
Email support@persive.in with the subject “Delete my data”. Include one of these so we can find your data:
- the WhatsApp number concerned, with country code; or
- the email address on your Persive or Swapnayaan account.
You do not need to log in or create an account to ask. We may reply to confirm the request really comes from you before we delete anything.
02What we delete
- Your account details — name, email, phone number and password hash.
- For a client business: the whole workspace — conversations, media, message templates stored with us, staff accounts and the records the business kept in the platform.
- For a connected WhatsApp number: the stored access token, plus the account details Meta sent us (WhatsApp Business Account ID, phone number ID, display name, quality rating).
- For a person who messaged a business: your WhatsApp number, profile name, messages and any records about you in that business's workspace — once the business agrees, see below.
03How long it takes
We complete deletion within 30 days of confirming your request, and email you when it is done.
Encrypted backups are rotated out within 30 days, so deleted data leaves the backups on that cycle. The only thing we may keep is what Indian law requires — for example invoices for tax purposes.
04If you are a client business
- You can delete conversations, contacts and records yourself, at any time, from inside the portal.
- Disconnecting a WhatsApp number from the portal revokes its access token and destroys our stored copy immediately. The platform can no longer send or read messages on that number.
- To close your account and delete the whole workspace, email support@persive.in from the account owner's address.
05If you messaged a business that uses Persive
When you message a coaching class, shop or clinic on WhatsApp, your data sits inside that business's workspace. The business controls it, so the quickest route is to ask that business directly to delete it.
If you contact us instead, tell us the business name and your WhatsApp number. We will forward your request to the business and help them carry it out.
Deleting your data with us does not delete it from WhatsApp itself or from your own phone. For that, see WhatsApp's own settings.
06Contact
All deletion requests and questions: support@persive.in. More detail on what we hold and why is in our Privacy Policy.